We’ve been in contact with QT, who have informed us that the issue is resolved. However, due to a backlog of bookings still waiting to be registered in their hardware, some delays may occur. QT has assured us they will continue to monitor the situation closely over the weekend. We’ll stay in close contact with them over the coming days, but we will not consider the issue fully resolved until we’re confident no further bookings are affected. We’ll keep you updated if there are any changes to the status.
Posted Apr 25, 2025 - 22:54 CEST
Monitoring
A fix has been implemented and we're monitoring the results. Bookings made in Matchi now appear to be registering correctly in QT. We'll keep the status as Monitoring until we're confident the issue is fully resolved on QT's end. We’ll keep you updated with any changes.
Posted Apr 25, 2025 - 22:05 CEST
Identified
QT has identified the issue and is working on implementing a fix. They have notified us that the app and the administration is working again. We will continue to keep you informed as we learn more.
Posted Apr 25, 2025 - 21:05 CEST
Update
QT is still investigating and hasn’t identified the issue yet. We’ll keep you updated with any changes.
Posted Apr 25, 2025 - 20:19 CEST
Investigating
They're working urgently to resolve the issue. We will keep you informed as we learn more.