tag:status.matchi.se,2005:/historyMATCHi AB Status - Incident History2024-03-19T03:29:54+01:00MATCHi ABtag:status.matchi.se,2005:Incident/195958652024-01-02T22:33:14+01:002024-01-02T22:33:14+01:00Temporary service disruption - payments<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>22:33</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>22:32</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:55</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue that prevents users from paying their booking.</p>tag:status.matchi.se,2005:Incident/146106042022-12-08T01:41:16+01:002022-12-08T01:41:16+01:00Maintenance 2022-12-07<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:41</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> CET</small><br><strong>Update</strong> - Maintenance completed and all resources are available again</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:31</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance from 11pm</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:30</var> CET</small><br><strong>Scheduled</strong> - During the night of 7th of December we will perform maintenance. This means that our services will be temporarily unavailable between 11pm CET (7th of Dec) until 02am CET (8th of Dec).</p>tag:status.matchi.se,2005:Incident/106492322022-07-20T10:32:49+02:002022-07-20T10:32:49+02:00Temporary service disruption<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Resolved</strong> - The temporary service disruption has now been solved and all systems are operational again. Again, we apologies for any inconvenience this may have caused you.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:26</var> CEST</small><br><strong>Investigating</strong> - We're currently experiencing a temporary service disruption. We're investigating the cause of this disruption and we apologies for any inconvenience this may cause you.</p>tag:status.matchi.se,2005:Incident/93252732022-02-15T19:41:56+01:002022-02-15T19:41:56+01:00Temporary issues with our email service provider<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. Everything is now up and running again as intended. We’re sorry if this has caused you any inconvenience.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:57</var> CET</small><br><strong>Investigating</strong> - Our email service provider is currently experiencing technical issues. Unfortunately, this is affecting some venue’s abilities to send emails through MATCHi. We’re sorry for any inconvenience this may cause and we assure you that we’re monitoring the issue closely until it’s resolved.</p>tag:status.matchi.se,2005:Incident/92276762022-02-03T22:51:59+01:002022-02-03T22:51:59+01:00Temporary issues with light-and passage<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:51</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:02</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Update</strong> - Our supplier is still experiencing issues. They’ve identified the issue and is right now working on a fix. They estimate that the issue will be able to be resolved during the afternoon. We’ll update our status page continuously.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:53</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Investigating</strong> - Our light-and passage supplier is currently experiencing minor connecting issues. This is affecting some of the bookings made through MATCHi last night and this morning. We're in close contact with the supplier and will keep close track of the development. We're sorry for any inconvenience this may cause you.</p>tag:status.matchi.se,2005:Incident/90729952022-01-18T03:00:36+01:002022-01-18T03:00:36+01:00Planned service maintenance<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>03:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>23:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:12</var> CET</small><br><strong>Scheduled</strong> - During Monday the 17th of January until Tuesday the 18th, our platform will undergo some maintenance work between 11 pm to 3 am - affecting both our website and app. We'll do our best to avoid any service disruption. However, during this maintenance period, some of our services on the platform could be affected. We thank you for your understanding and cooperation.</p>tag:status.matchi.se,2005:Incident/89918722022-01-03T16:09:20+01:002022-01-03T16:09:20+01:00Temporary service disruption<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved and all systems are now functioning as intended. We’re sorry for any inconvenience this may have caused you.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> CET</small><br><strong>Identified</strong> - The issue has been identified and we’re working on a potential solution. We’ll continue to update the status page until the issue is fully resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:09</var> CET</small><br><strong>Investigating</strong> - We’re currently experiencing some temporary service disruptions affecting both our web and mobile applications. We’re sorry for the inconvenience and will update this page continuously until resolved.</p>tag:status.matchi.se,2005:Incident/88507042021-12-15T08:07:18+01:002021-12-15T08:07:18+01:00Investigating issues with web-and mobile applications<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:07</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved and all applications are now fully operational again. We're sorry for any inconvenience this may have caused you and we're now working on making sure that this doesn't happen again. We thank you for your understanding and patience.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>07:47</var> CET</small><br><strong>Update</strong> - We're still investigating the issue. We'll continue to update our status page until the issue has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>07:24</var> CET</small><br><strong>Investigating</strong> - We're currently investigating an incident affecting both the web- and mobile applications. We'll update our status page continuously until the incident is resolved. We're working as fast as we can to solve it and we're very sorry for the inconvenience.</p>tag:status.matchi.se,2005:Incident/88458672021-12-14T16:30:00+01:002021-12-14T18:49:40+01:00Issue with a new release<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Resolved</strong> - What happened?<br />Each week, we make numerous new releases to continuously update and improve our platform. Earlier today, one of these releases unfortunately failed. Because of this, the database wasn't able to communicate to the MATCHi server as intended.<br /><br />What did we do to fix it?<br />Due to our quality assurance processes, we were able to identify the issue fast and we quickly reverted the new release. Our service is now working as intended again. We apologize for any inconvenience this incident may have caused you and we're currently investigating why this particular release went wrong.</p>tag:status.matchi.se,2005:Incident/81186802021-09-30T12:41:21+02:002021-09-30T12:41:21+02:00Temporary technical issue with light-and passage system<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>12:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. We apologies for any inconvenience this may have caused.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:21</var> CEST</small><br><strong>Monitoring</strong> - The issue has been solved and is now being monitored to ensure that all bookings made during the the technical issue have gone through to the light-and passage server as intended.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:05</var> CEST</small><br><strong>Identified</strong> - The source of the issue is identified and our light-and passage provider are working hard to solve it. They expect to solve the issue shortly. We'll keep updating the status page continuously until resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:50</var> CEST</small><br><strong>Investigating</strong> - We're currently experiencing a temporary technical issue with our light-and passage system. This is causing problems for some players to enter venues by using the code associated with their booking. It is also affecting the automatic light function at the affected venues. We're currently investigating the issue. Will update this status page continuously.</p>tag:status.matchi.se,2005:Incident/74257612021-07-06T16:36:45+02:002021-07-06T16:36:45+02:00Temporary issue with scheduling view<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:36</var> CEST</small><br><strong>Resolved</strong> - The issue has been resolved. We apologies for any inconvenience this may have caused you and thank you for your patience!</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:28</var> CEST</small><br><strong>Investigating</strong> - We're currently investigating a technical issue causing problems with the scheduling view on some venues. We'll update our status page continuously until the issue has been resolved. We sorry for the inconvenience and thank you for your patience!</p>tag:status.matchi.se,2005:Incident/69728712021-05-11T13:06:08+02:002021-05-11T13:06:08+02:00MPC issues<p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:06</var> CEST</small><br><strong>Resolved</strong> - The issue is now resolved. We're sorry for any inconvenience it may have caused!</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:01</var> CEST</small><br><strong>Investigating</strong> - We're currently experiencing issues with our light-and passage integration. This is causing issues with creating new booking at some venues. We're investigating it further and will update our status page continuously.</p>tag:status.matchi.se,2005:Incident/66271302021-03-28T13:27:58+02:002021-03-28T13:27:58+02:00Issues with time-conditioned time slots/price lists<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:27</var> CEST</small><br><strong>Resolved</strong> - The issue has been resolved and all functions are now fully operational again. We thank you for your patience!</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:05</var> CEST</small><br><strong>Update</strong> - We're still implementing the fix and we're well on our way to resolving the issue. Once all of the affected venues have been cleared we'll set the incident as resolved. Thank you for your patience!</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:35</var> CEST</small><br><strong>Monitoring</strong> - A fix is being deployed and we're monitoring the affected venues until we're confident that the issue has been resolved. We'll continue to update our status page until all functions are operational.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:11</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:43</var> CEST</small><br><strong>Identified</strong> - The issue is limited to venues with season deviations over 00:00-03:00 time periods. We're working on a fix and will continue to update the status page.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:16</var> CEST</small><br><strong>Investigating</strong> - We're currently experiencing some technical issues with time-conditioned price lists and time slots caused by unexpected daylight savings issues. We're working as fast as we can to solve it and we will update our status page continuously until the issue is resolved. We're sorry for any inconvenience this may cause you!</p>tag:status.matchi.se,2005:Incident/62868972021-02-16T17:00:17+01:002021-02-16T17:00:17+01:00Technical issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. We’re sorry for the inconvenience and we thank you for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:54</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:53</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:41</var> CET</small><br><strong>Investigating</strong> - We're currently experiencing some technical issues. We're working as fast as we can to solve it. We're very sorry for the inconvenience.</p>tag:status.matchi.se,2005:Incident/51216942020-09-18T13:30:02+02:002020-09-18T13:30:02+02:00Server issues<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:14</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and the server is now responding. We'll monitor the situation and update the status page once all systems checks out. Thank you for your patience.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:59</var> CEST</small><br><strong>Investigating</strong> - We're currently experiencing issues with our server. We assure you that we're working on fixing it as soon as humanly possible. We'll update our status page continuously until the issue has been resolved.</p>tag:status.matchi.se,2005:Incident/50101612020-09-03T19:37:51+02:002020-09-03T19:37:51+02:00Temporary service disruption at venues using light control and passage through QT<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>19:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:58</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>16:58</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and we're working on a solution as fast we can. Will update status page continuously.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:58</var> CEST</small><br><strong>Investigating</strong> - We're currently investigating a temporary service disruption affecting new bookings, cancellations and light control and passage at venues using QT. We're sorry for the inconvenience and we assure you that we're working as fast as humanly possible to solve this issue.</p>tag:status.matchi.se,2005:Incident/47272352020-07-28T20:29:40+02:002020-07-28T20:30:17+02:00Access control glitch<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:29</var> CEST</small><br><strong>Resolved</strong> - There was a short supplier issue on the afternoon of July 28 impacting one of our access & light control systems. The glitch was limited to bookings initiated that afternoon where the booking took place in the very next few hours on the same day, and was soon solved by supplier.</p>tag:status.matchi.se,2005:Incident/41173812020-05-15T13:07:23+02:002020-05-15T13:07:23+02:00Temporary payment issue<p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:07</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:58</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Investigating</strong> - We’re currently experiencing a temporary issue with payments made through MATCHi. Our tech team is working hard to resolve the issue. We'll update our status page continuously.</p>tag:status.matchi.se,2005:Incident/40356422020-05-05T11:22:41+02:002020-05-05T11:22:41+02:00Connectivity issues at our email service provider<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:22</var> CEST</small><br><strong>Resolved</strong> - The issue is now resolved. Email are now being sent as normal. We're sorry for any inconvenience this may have caused.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:12</var> CEST</small><br><strong>Monitoring</strong> - The email service platform is reachable again. They're now checking the health of all their services.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CEST</small><br><strong>Update</strong> - Our email service provider is still working on solving the issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:13</var> CEST</small><br><strong>Identified</strong> - Our email service provider is currently experiencing connectivity issues with their network. This is unfortunately affecting emails being sent from MATCHi. They're working on finding a solution. We’re monitoring the situation and will update as soon as the issue is resolved.</p>tag:status.matchi.se,2005:Incident/39193112020-04-28T06:31:25+02:002020-04-28T06:31:25+02:00Platform migration to new AWS environment (Amazon Web Services)<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>06:31</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance is completed and all applications are now operational.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:05</var> CEST</small><br><strong>Scheduled</strong> - Between 10pm on the 27th of April and 6am on the 28th of April, we’re migrating our platform to a new AWS environment (Amazon Web Services). This means that our service will be temporarily unavailable during that period.</p>tag:status.matchi.se,2005:Incident/38204252020-04-02T10:33:58+02:002020-04-02T10:33:58+02:00Technical issues due to recent update<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved. We're back to normal.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:20</var> CEST</small><br><strong>Identified</strong> - We're currently experiencing some temporary technical issues due to recent update of our website. To resolve this issue as quickly as possible, we need to take the site offline between 10.20-10.30 AM today. We're very sorry for any inconvenience this may cause you and we assure you that we're working as fast as we can to resolve the issue. Will update this page as soon as there are any changes.</p>tag:status.matchi.se,2005:Incident/37023182020-03-18T14:45:18+01:002020-03-18T14:45:18+01:00Updating Fortnox integration<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:45</var> CET</small><br><strong>Resolved</strong> - This issue has been resolved. Fortnox integration is now back to normal.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:07</var> CET</small><br><strong>Update</strong> - Due to a needed update of our integration, we have to reboot our system today at 13.45 PM. It's estimated to only take a few minutes.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Identified</strong> - We're currently experiencing technical issues with our Fortnox integration due to system changes initiated by Fortnox. We are working as fast as we can. The issue is expected to be resolved during the day. We will update you as soon as the issue is solved.</p>tag:status.matchi.se,2005:Incident/36241532020-02-28T09:36:14+01:002020-02-28T09:36:15+01:00Our light and passage provider QT are experiencing connectivity issues<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. Note: There might still be a slight delay for new bookings (approximately 30 minutes).</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:27</var> CET</small><br><strong>Investigating</strong> - Our light and passage provider QT are currently experiencing connectivity issues with their service. This may cause issues with accessibility to venues using QT. The issue may affect MATCHi's interface for QT and new bookings that haven't yet been made. We're monitoring the situation and are in contact with QT. <br /><br />If you do not use this service today, you can ignore this message.<br /><br />Will update as soon as the issue is solved.</p>tag:status.matchi.se,2005:Incident/34314442020-01-29T00:00:00+01:002020-03-05T02:04:08+01:00Performance and Maintenance<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:19</var> CET</small><br><strong>Update</strong> - Maintenance work on Web application is now done.<br />Both the Web and Mobile application is now fully operational.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Update</strong> - Mobile application temporarily affected. Will update when back to normal.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:44</var> CET</small><br><strong>Update</strong> - We're now distributing traffic between multiple server instances. Availability or connectivity may be affected.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:19</var> CET</small><br><strong>Update</strong> - Still undergoing maintenance work<br />No disruptions as of yet. Will update continuously.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>08:54</var> CET</small><br><strong>Update</strong> - Undergoing maintenance work<br />During the upcoming hour we're working on improving our server infrastructure to help with recent traffic spikes on the Web application. This might result in short periods of disruptions - no longer than a few minutes at a time. Will update continuously.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Update</strong> - The issue that caused the longer outage previously today is now solved. Both the Web and Mobile application is now operational. We've implemented several performance improvements and will continue to monitor the situation closely.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:16</var> CET</small><br><strong>Monitoring</strong> - One possible solution identified. Testing on Web application. New version just released. Mobile application disabled while monitoring.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:51</var> CET</small><br><strong>Update</strong> - Serious outage. Still investigating. Mobile application now working again.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:11</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:08</var> CET</small><br><strong>Investigating</strong> - Longer downtime than expected impacting most users and admins. Still haven't identified the issue. The mobile application is now also impacted.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:25</var> CET</small><br><strong>Update</strong> - Still working on solving the issue from earlier today. The app is still up and running.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:33</var> CET</small><br><strong>Update</strong> - Experiencing issues with necessary maintenance work. We’re working as fast as we can to resolve the issue and will update our status page as soon as there’s any changes in status. Note that our mobile application is still currently up and running.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>07:56</var> CET</small><br><strong>Monitoring</strong> - The issue from a few minutes ago is solved. <br />We're currently undergoing maintenance of the web application to improve performance while investigating recent stability issues. This may result in the service being unavailable for shorter period of times for the coming weeks (as far as possible not during peak hours, but sometimes unavoidable).</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>07:49</var> CET</small><br><strong>Identified</strong> - Issue this morning with an upgrade that is being reverted. Longer downtime than expected impacting most users and admins.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:36</var> CET</small><br><strong>Monitoring</strong> - The issue from a few minutes ago is solved. <br />We're currently undergoing maintenance of the web application to improve performance while investigating recent stability issues. This may result in the service being unavailable for shorter period of times for the coming weeks (as far as possible not during peak hours, but sometimes unavoidable).</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:30</var> CET</small><br><strong>Update</strong> - Issue with web application & investigation ongoing. Mobile applications on Android and iOS are working.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:16</var> CET</small><br><strong>Investigating</strong> - We're currently undergoing maintenance of the web application to improve performance while investigating recent stability issues. This may result in the service being unavailable for shorter period of times for the coming weeks (as far as possible not during peak hours, but sometimes unavoidable).</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:11</var> CET</small><br><strong>Monitoring</strong> - Two issues identified, fixed and released:<br /><br />* mobile app: reduced number of requests needed to server (new version is 20.1.4). We will try to enforce that all users update to this version at 10pm (22:00) tonight.<br /><br />* an underlying performance issue was how our JVM was handling specific memory operations. There was a fix for this yesterday evening.<br /><br /><br />One performance optimisation released:<br />* New server instance to handle heavy operations and scheduled jobs<br /><br /><br />We now monitor the fixes while working on further optimisations.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:20</var> CET</small><br><strong>Investigating</strong> - We're currently undergoing maintenance of the Web application to improve performance. This may result in the service being unavailable for shorter period of times. At the same time, we're investigating recent stability issues.<br /><br />If you're a MATCHi administrator:<br />We might need to switch off specific features at given times. We'll send out specific notifications in advance in case we turn off a feature. Thank you for your patience.</p>tag:status.matchi.se,2005:Incident/34309992020-01-16T08:21:57+01:002020-01-16T17:26:08+01:00Mobile application issue<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:21</var> CET</small><br><strong>Update</strong> - New version released. Now up and running again.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:51</var> CET</small><br><strong>Update</strong> - Still waiting.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>15:25</var> CET</small><br><strong>Update</strong> - Interim solution not working. Awaiting the update of the mobile applications. The new version is released and just we're awaiting the App Store/Google Play review.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>15:02</var> CET</small><br><strong>Update</strong> - We're testing an interim solution until new version is released.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:33</var> CET</small><br><strong>Monitoring</strong> - Awaiting an update of the iOS application to solve a critical bug. Will be available in a few hours.</p>